Customer Success Services

Customer's Success is Our Success

Our customer's success is our success. To maintain the continuous growth and competitiveness of our clients' businesses, we provide one-stop customer success solutions based on the different levels of service needs that clients have at different stages of development, business scales, and application scales, thereby improving customer satisfaction, customer experience, and business growth.

Satisfaction

Helping clients achieve their goals

Deep Cooperation

Long-Term and stable cooperative relationship

Proactive Service

Comprehensive Resource Support

YonSuite Customer Success Plan

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Add-On Services：Tailored Exclusively for You

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Professional Services: Expert guidance and Support

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In-Depth Customization and Professional Guidance

We provide tailored advice and best practice solutions. This involves not only implementing YonSuite solutions, but more importantly, aligning them with industry best practices.

Data Insights and Decision Support

Leveraging the powerful data and analytics capabilities of the YonSuite solution, we provide you with evidence-based insights for action and help you gain the functionality most relevant to your business.

Reduce Risk and Enhance Protection

You can benefit from the enhanced event handling capabilities included in the service level agreement, which significantly reduces risks during implementation and after deployment.

Through our service products, you can

Choose the appropriate service based on your needs to obtain professional solutions and improve the efficiency and accuracy of your business processes.

Obtain timely technical support and advice to ensure stable system operation and improve business reliability and continuity.

With the guidance and support of our professional team, we enable more efficient project planning and execution, and facilitate the rapid achievement of business goals.

Participate in our collaborative development program and undergo regular follow-ups and evaluations to ensure you achieve continuous improvement and enhancement.

Gain additional training, strategic consulting, and digital tool and indicator monitoring to increase your revenue.

Stay informed about the latest industry developments and best practices, adjust strategies and practices promptly, maintain competitive advantages, and achieve sustained business growth.

Let's meet the challenges together and create a brilliant future

Customer's Success is Our Success

A Huge Number of Customers Have Chosen Us.

YonSuite Customer Success Plan

The YonSuite Customer Success Plan is a service product based on the cloud-native architecture of YonSuite products, fully meeting the needs of customers at different levels: from ensuring product stability and reliability to helping customers improve product usage quality and application efficiency, and better realize customer business value.

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Standard Customer Success Plan

We provide basic service guarantees for the stable operation of your public cloud platform, ensuring you have access to self-learning resources at any time for independent learning and growth, while also ensuring the normal operation of your applications.

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Accelerate Customer Success Plan

We provide rapid response and reliable support, serving as a steadfast backbone for your stable operations and supporting your sustainable growth.

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Priority Customer Success Plan

We provide exclusive, in-depth application guidance and training, deeply Integrate with your business to achieve your goals. We offer comprehensive support to ensure your business continuity.

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Exclusive Customer Success Plan

We provide customized business training and business innovation planning. Through one-on-one expert guidance and exclusive digital tools, we help you achieve your desired business results and realize commercial success.

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YonSuite Customer Success Plan Comparison

Leading Customer Success Practices

You trust us, we surprise you.

Heilongjiang North Latitude 47 Green Organic Food Co., Ltd.

Pioneers of modern agriculture

GOLFZON (CHINA) LIMITED

Internationally renowned indoor golf simulator brand operator

Rifeng Enterprise Group Co., Ltd.

A key driver of the upgrading and transformation of China's water supply pipelines

What are Add-On Services?

WHAT

Add-On services are a suite of operational and maintenance services built upon the basic services to meet the deeper and more personalized needs of YonSuite customers. It aims to ensure the stability, security, and efficiency of applications through professional technical means and process management, while simultaneously meeting various customer needs and enhancing the customer experience.

Remote Service Package

Implementation Service Package

Dedicated Remote Service

Exclusive On-Site Service

Service Products

Reporting Services

We offer personalized report design services, providing data analysis to meet your enterprise management needs, improve management efficiency, and provide a basis for decision-making.

Historical Document Migration

Migrate your historical credentials to the YonSuite system to achieve data integration and unified management, based on your needs.

Monthly Billing Service

Assist in resolving issues that arise in the general ledger and supply chain month-end closing to ensure the smooth completion of month-end closing and the generation of the three major reports (excluding training).

Approval Workflow and Business Workflow Configuration Services

Based on your approval system and business rules, adjust or build the approval workflow and business workflow within the existing system functions.

Customized Training Services

We will customize remote training based on your business scenario.

Business and Financial Reconciliation Services

By comparing the business and financial data that occurred during the period according to the accounting entity and accounting period, discrepancies were identified and adjustment plans were provided.

Financial Health Diagnostic Analysis Services

We conduct corporate financial data analysis based on your success goals, providing in-depth financial health diagnostics and business optimization recommendations.

Leading Practice Micro-Consulting

We offer "micro" business consulting services, the smallest unit, to address specific issues you may have in your business operations and management.

Service Products

UI Templates and Print Templates Design

We offer customized printing templates and UI templates for YonSuite vouchers, invoices, receipts, etc., to meet your needs, and assist you with remote or local debugging.

POS Machine Software Installation Service

Depending on the brand, model, and quantity of smart POS cash registers you purchase, we can assist you in installing the local or remote retail software app.

Service Products

Dedicated Remote Service

We provide efficient and convenient remote support services. With an Leveraging advanced remote communication technology and a professional service team, we offer both one-time and fixed-location remote services to meet your technical needs in different scenarios, ensuring timely and professional resolution of your problems.

Service Products

Exclusive On-Site Service

We offer dedicated one-on-one on-site service. Depending on your needs, we provide both one-time and fixed-location on-site service to ensure that any issues you encounter will be resolved promptly and effectively, thereby improving your business operational efficiency and product user experience.

Service Products

Exclusive On-Site Service

We provide dedicated on-site services to ensure that any problems you encounter will be resolved promptly and effectively, thereby improving your business operation efficiency and product user experience.

Tailor-Made

Customers can choose the appropriate service according to their own needs and obtain professional solutions.

Rapid Response

We will resolve any issues you encounter promptly to ensure the efficient operation of your business.

Exclusive Service

Service advisors provide practical solutions, offering tangible help and support to clients.

Efficient Operation

Ensure your team reduces unnecessary costs and effectively mitigates risks in daily operations.

What are Professional Services?

Professional services provide customers with comprehensive and personalized support, encompassing implementation supervision, consulting and implementation services, client development coaching, and leading-edge micro-consulting, aiming to help clients solve business challenges and achieve business growth and client success.

Implementation Assurance

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We provide YonSuite ecosystem partners with hands-on support and coaching-style implementation supervision services. We are committed to helping ecosystem partners improve their capabilities, enhance project delivery quality and efficiency, and achieve business goals and innovation through supervision services at each stage, including project planning, solution development, go-live review, and operation.

Standard supervision services

Senior Supervision Services

Custom Development Assurance

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YonSuite provides hands-on support and coaching guidance to its custom development partners and clients with self-developed custom development projects. This coaching service, through comprehensive guidance at each stage—custom development assessment, solution development, and launch operation—significantly enhances the customization capabilities of custom development partners and clients with self-developed custom development projects, improves overall project delivery quality and efficiency, and ultimately drives clients to achieve their business goals and innovations.

Standard Customization Supervision Service

Senior Customization Supervision Service

Leading Practice Micro-Consulting

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This is a new type of micro-consulting service offered to YonSuite subscribers. The "micro-consulting service" provides the smallest unit of "micro" business consulting to address specific issues in a client's business operations and management. The "micro-consulting service" aims to help clients more smoothly undergo digital transformation and more agilely achieve their business goals and value.

Agile

Plan and execute efficiently to achieve rapid business goal realization.

Professional

A professional supervision team provides full-process monitoring and guidance

Leading

Acquire the latest industry insights and best practices to adapt strategies promptly, maintaining a competitive edge.